Communication Skills
»The quality of an organization is directly linked
to the quality of conversations of the people in that organization.«
How much has poor communication cost your company in the past year?
You probably have no idea, but certainly it's a lot more than you can afford.
Misunderstandings arise because we speak and listen through the filters of our unconscious beliefs, behaviour patterns and motivations.
In addition, studies show that at least 75% of how we communicate is not through the words we use, but through body language, tone of voice and other factors.
- We teach participants to become aware of how and what they and others are actually saying. Participants learn to listen receptively and to communicate more authentically.
- This creates greater trust and rapport between co-workers and clients; more efficient use of time; and greater productivity and sales effectiveness.
Authentic communication techniques include (but not limited to):
- how to express what you need/want in a way others can hear
- how to listen empathetically so that you can understand what others need/want
- how to develop 'flexible thinking' - thinking "out of the box"
- how to recognize that disagreement does not have to lead to conflict
