Conflict Resolution
»The best and most efficient work environments
are not the ones without conflicts, but those
who handle conflicts constructively.«
A workplace without some conflict is a workplace where no one cares. Whenever people are engaged, committed and enthusiastic, conflict and disagreement are bound to happen.
90% of conflicts arise not from something that was said, but from something that was not said. The conflict then escalates when nobody does or says anything.
- We teach participants a deeper level of listening. By moving beyond a default position of defence, they are shown that disagreement does not have to result in a win / lose paradigm. We teach key body language and communication skills which reduce conflict and promote more open and creative interactions.
- Creative conflict resolution results in better teamwork, a harmonious work environment and lower absenteeism. The general well-being of employees and the company as a whole is positively affected.
»We can not solve problems by using the same kind of thinking,
we used when we created them.«
Albert Einstein
